Shipping policy

SHIPPING POLICY

At Atelier Sébeline, every artwork is created especially for you and produced only after you have approved your digital proof.

PROCESSING & PRODUCTION

After placing your order, you will receive a digital proof of your personalized artwork within 1–2 business days.

Your artwork will not be sent to production until you approve your digital proof.

Once approved, your artwork enters production. Production time is separate from shipping time and may vary depending on the product, destination and production location.

SHIPPING DESTINATIONS

Atelier Sébeline currently ships to:

Canada
United States
United Kingdom
Australia
New Zealand

Available shipping destinations may change as we expand our international delivery network.

SHIPPING COSTS

Shipping costs are calculated according to the product, size, finish and destination and are clearly displayed at checkout before you complete your purchase.

We currently offer both Premium Canvas and Fine Art Print, and shipping rates may differ between formats and sizes.

DELIVERY TIMES

Once your artwork has been produced and dispatched, estimated shipping times are displayed at checkout where available.

Delivery estimates are provided in good faith but are not guaranteed. Delivery times may be affected by the destination, production location, carrier operations, customs processing, weather or other circumstances outside our reasonable control.

Please remember that the 1–2 business day digital proof period and production time occur before shipping.

ORDER TRACKING

When tracking information is available, you will receive it by email once your order has shipped.

Please make sure the email address provided with your order is accurate.

SHIPPING ADDRESS

Please review your shipping address carefully before completing your order.

If you notice an error, contact us as soon as possible at contact@ateliersebeline.com.

Once an order has entered production or has been shipped, we may not be able to change the delivery address.

DAMAGED OR INCORRECT ORDERS

If your artwork arrives damaged, defective or different from the artwork you approved, please contact us at contact@ateliersebeline.com as soon as possible.

Include:

your order number;
clear photographs of the artwork;
photographs of the packaging if it arrived damaged.

Please keep the artwork and original packaging until your request has been reviewed.

When applicable, we will arrange an appropriate resolution in accordance with our Return and Refund Policy and applicable consumer protection laws.

LOST OR UNDELIVERED ORDERS

If your tracking information indicates a delivery problem or your order has not arrived within the expected timeframe, please contact us.

We will review the shipment and work with our production and delivery partners to determine the appropriate resolution.

CUSTOMS & IMPORT CHARGES

Atelier Sébeline works with an international production and fulfillment network, and orders may be produced and shipped from different locations depending on the product and delivery destination.

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country or local authorities. Where applicable and available, these charges will be calculated and displayed at checkout.

If any additional customs duties, import taxes, or other charges are imposed after purchase and were not collected at checkout, responsibility for those charges will be determined in accordance with applicable law and the terms presented at the time of purchase.