Refund policy

RETURNS & REFUNDS

Each Atelier Sébeline artwork is custom-made from your personal photograph and created especially for you. Because of the personalized nature of our products, we do not accept returns or exchanges for change of mind or personal preference once your artwork has been approved for production, except where required by applicable law or as otherwise provided in this policy.

If you need to cancel your order, please contact us as soon as possible at contact@ateliersebeline.com. Cancellation requests can only be considered before you approve your final digital proof. Once your proof has been approved, your order moves into production and can no longer be cancelled or changed.

Your Digital Proof

A digital proof of your artwork will be sent to you within 1–2 business days. Please review it carefully before approving it for production.

If adjustments are needed, please let us know before approving your proof. Once you approve the final artwork, your order will move into production and can no longer be changed or cancelled.

Personalized Items

Because every Atelier Sébeline piece is created specifically for you, personalized products cannot be returned or exchanged due to a change of mind, personal preference, or an error in the photograph or information supplied by the customer once the final proof has been approved.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or different from the artwork you approved, please contact us at contact@ateliersebeline.com as soon as possible after delivery.

Please include your order number and clear photographs showing the issue. We will review your request and, when applicable, arrange a replacement, refund, or other appropriate resolution at no additional cost, in accordance with applicable law.

Please keep the product and its packaging until your request has been reviewed, as additional photographs or information may be required.

Shipping Damage

If the shipping package appears damaged upon arrival, please photograph the packaging and the artwork before disposing of any materials.

Refunds

When a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Questions?

Contact us at contact@ateliersebeline.com.